Data Protection Policy - Etogo
Effective Date: March 3, 2026
Company: Etogo
Website: etogo.ca
Jurisdiction: British Columbia, Canada
1. Introduction (Purpose and Scope)
Etogo is committed to protecting the privacy and security of the personal and property-related infor mation entrusted to us by our clients as part of our Property Management and Property Stewardship services. This Data Protection Policy outlines how Etogo collects, uses, stores, and protects client in formation in accordance with the Personal Information Protection and Electronic Documents Act (PIPE DA) and the British Columbia Personal Information Protection Act (PIPA). This policy applies to all ser vices provided by Etogo, including Property Health Assessment Reports (PHAR), remediation mainte nance, proactive property stewardship, Etogo Home Stewardship™, Home Steward Advisory™, and in telligent property management services.
2. Information Collection
Etogo collects information necessary to provide our property health assessment, maintenance, stewardship, and property management services. This information may include, but is not limited to:
• Identity Data: Full name and signatures; government-issued identification only where required (e.g., for tenancy-related processes).
• Contact Data: Email address, telephone numbers, billing address, and property address(es).
• Property Details (PHAR & Maintenance Data): Property characteristics and history; maintenance history; photographs, videos, notes, measurements, and evidence gathered during inspections; diagnostics and observations used to produce the Property Health Assessment Report (PHAR); access instructions (e.g., lockbox codes) where necessary for service delivery.
• Payment and Transaction Data: Limited payment-related information needed to process service fees and (where applicable) rent collection. Card payments are processed via Stripe (see Section 4).
3. Use of Information
Client information is used to deliver Etogo’s services and operate our business, including:
• Providing and administering services, including property health assessments, producing the Property Health Assessment Report (PHAR), remediation maintenance, proactive property stewardship, and intelligent property management services.
• Coordinating maintenance and service visits, communicating with clients about scheduling, property alerts, service updates, and stewardship/financial items related to the property.
• Processing payments for services (and where applicable, rent collection) via our authorized third party payment processor, Stripe.
• Improving our PHAR methodology and service delivery by analyzing property and service data in an internal, privacy-protective way (e.g., quality assurance, consistency checks, and improving diagnostic accuracy and recommendations). Where feasible, we use de-identified or aggregated in formation for improvement activities.
• Meeting legal, tax, accounting, and compliance obligations.
4. Payment Processing and Stripe
All card-based financial transactions are processed through Stripe, a third-party payment processor.
• Etogo does not store full credit card numbers or sensitive PCI data on its internal servers.
• Payment information is encrypted and handled by Stripe in accordance with their security standards and processes.
• Etogo may receive limited information from Stripe related to a transaction (e.g., payment confirmation, card brand, partial card details such as last four digits, and billing details where provided) to administer accounts and provide receipts.
• Clients are encouraged to review Stripe’s privacy documentation regarding the handling of transaction-specific data.
5. Third-Party Sharing
Etogo maintains a strict policy regarding the sharing of client information:
• No Sale of Data: Etogo does not sell, rent, or trade client personal information to any third parties for marketing or any other purposes.
• No Third-Party Sharing: Etogo does not share client information with third parties, except for secure payment processing through Stripe as described in Section 4, or where required by law (e.g.,to comply with a court order or lawful request).
• Confidentiality: All Etogo personnel with access to client and property data are bound by confidentiality obligations.
6. Data Storage and Security
Etogo employs industry-standard administrative, technical, and physical safeguards designed to protect client data from unauthorized access, alteration, disclosure, or destruction.
• Access Controls: Access to client information is restricted to authorized personnel who require it to perform their duties.
• Encryption and Secure Systems: We use secure systems and encryption measures where appropriate to protect information in transit and/or at rest.
• Operational Security: We apply account security practices and monitoring intended to reduce the risk of unauthorized access.
• Physical Security: Any hard-copy documentation (if used) is kept in secured locations with controlled access.
• Data Integrity: We take steps to maintain accurate records so the PHAR “source of truth” remains reliable for ongoing stewardship and service delivery.
7. Data Retention
Etogo retains personal and property information only for as long as is necessary to fulfill the purposes for which it was collected, including the duration of the stewardship agreement, or as required by Canadian legal, tax, or accounting regulations.
8. Client Rights
Clients of Etogo have the right to:
• Access the personal information held by Etogo.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of personal information, subject to legal and contractual obligations.
• Withdraw consent for data processing, noting that this may limit Etogo’s ability to provide proactive property care.
9. Contact Information
For inquiries regarding this Data Protection Policy or to exercise any data rights, please contact the Etogo Privacy Officer at:
Etogo
Email: privacy@etogo.ca
Website: etogo.ca
Region: Greater Vancouver, British Columbia